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Sixer Help Center – All Your Questions Answered in One Place

Questions about your account, payments, bonuses, or games? You'll find all the answers here. Our support team is available 24/7, every day of the week.

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What Can We Help You With?

Choose a category – jump straight to the information you need

Deposits & Withdrawals

How to deposit and withdraw using bKash, Nagad, and Rocket.

12 Guides
Account Management

Profile updates, verification, and security settings.

8 Guides
Bonuses & Offers

How to use your Welcome Bonus, cashback, and free spins.

10 Guides
Game-Related

Rules and guidelines for slots, Live Casino, and Sports Betting.

15 Guides
App & Devices

Installing, updating, and troubleshooting the Android and iOS apps.

6 Guides
Security & Privacy

Password protection, two-factor authentication, and data policy.

7 Guides
VIP & Points

How to join the VIP program and make the most of your points.

5 Guides
Technical Issues

Site not loading, payment failures, and other technical issues.

9 Guides
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Simple Guide to Making a Deposit

Depositing on Sixer is straightforward. All of Bangladesh's most popular mobile banking services – bKash, Nagad, and Rocket – are directly supported. Bank transfers and select card payments are also available.

After making a deposit, funds are usually credited to your Sixer wallet within 2–5 minutes. If there's a delay, reach out via Live Chat and our team will look into it right away.

1
Log In to Your Account

Log in to Sixer with your mobile number and password.

2
Select the 'Deposit' Option

Click the 'Deposit' button from your dashboard or wallet section.

3
Select a Payment Method and Enter an Amount

Select bKash, Nagad, or Rocket and enter the amount. Minimum deposit is ৳100.

4
Confirm Payment

Complete the transfer as instructed. The funds will appear in your wallet within a few minutes.

Important Note

Always use your own number or account when making a deposit. Paying with someone else's number may cause verification issues and could result in a delayed or held transaction.

Withdrawal Rules & Processing Times

Withdrawing your winnings on Sixer is easier than ever. Withdrawal requests are typically processed within just 5 minutes, though during peak times it may take up to 30 minutes.

Before withdrawing, make sure your account is verified and that you've met the deposit turnover requirement. To withdraw bonus funds, you must fulfil the applicable wagering conditions – full details are in the bonus terms and conditions.

Payment Methods Minimum Maximum (per day) Processing Time
bKash ৳500 ৳50,000 5–15 Minutes
Nagad ৳500 ৳50,000 5–15 Minutes
Rocket ৳500 ৳30,000 10–30 Minutes
Bank Transfer ৳2,000 ৳2,00,000 1–3 Business Days
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Bonuses & Offers – How to Make the Most of Them

Sixer regularly offers bonuses for both new and existing members. Understanding the terms before using a bonus will help you avoid any issues.

Welcome Bonus

100% match bonus on your first deposit, up to ৳5,000. Wagering: 5x.

Weekly Cashback

5%–10% cashback on net losses every week, up to ৳3,000.

Free Spins

Free spins daily on selected slots games. Valid for 24 hours.

Referral Bonus

Refer a friend and earn a ৳200 bonus when they make their first deposit.

What You Should Know Before Using a Bonus

You must meet the wagering requirements before withdrawing bonus funds. For example, a ৳1,000 bonus with a 5x wager means you need to place ৳5,000 in bets before a withdrawal is possible. Bonuses typically expire within 7 to 30 days.

Keep Your Account Secure

Keeping your Sixer account secure is a shared responsibility. Following a few simple practices goes a long way toward protecting your account.

Use a Strong Password
Create a password with at least 8 characters, mixing uppercase and lowercase letters with numbers.
Enable Two-Factor Authentication (2FA)
Using an OTP every time you log in helps prevent unauthorized access to your account.
Never share your password with anyone
No Sixer staff member will ever ask for your password. If anyone does, it's a scam.
Avoid public Wi-Fi
Avoid logging in on public or open networks. Use your mobile data instead.
Complete Account Verification
Completing KYC with your National ID increases your withdrawal limit and makes your account more secure.
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Sports Betting – Common Questions Answered

There are a few common questions that come up when betting on Sports Betting at Sixer. Below, we've answered the most frequently asked ones in a straightforward way.

What Do Odds Mean?

Odds are a numerical expression of probability. For example, if a team's odds are 1.85, a ৳1,000 bet would return ৳1,850 if they win.

How Does In-Play Betting Work?

In-play lets you place bets in real time after a match has started. Odds update every moment, so quick decision-making is key.

How to Cash Out

At any point during a match, click Cash Out to lock in a portion of your bet. It's a great way to secure your winnings before the game ends.

What Happens If a Bet Is Cancelled?

If a match is cancelled or abandoned, Sixer automatically refunds your stake. Refunds are typically processed within 24 hours.

Having App Issues? Here's How to Fix Them

You may occasionally run into common issues while using the Sixer mobile app. In most cases, the steps below will sort things out quickly.

App won't load

Check your internet connection. Close the app and reopen it. If the issue persists, uninstall the app and download the latest version Download .

Payment failing

Check that your balance is sufficient and that internet permissions are enabled for your payment app. If the issue persists, contact us via Live Chat.

APK won't install on Android

Go to Phone Settings > Security > enable Install from Unknown Sources. Then try installing the APK file again.

Games loading slowly

Clear your browser cache and cookies. Try switching to 4G or Wi-Fi. If Low Data Mode is enabled in the app, turn it off.

Frequently Asked Questions

Here are answers to the two questions Sixer users ask most often.

Winnings are usually credited to your Sixer wallet immediately after a game ends. For Sports Betting, your balance updates as soon as the match result is confirmed – typically within a few minutes of the final whistle.

That said, for live events where an umpire review or official result takes extra time to confirm, your balance may be delayed slightly – usually no more than 30 minutes. If funds still haven't arrived after 1 hour, contact us via live chat with your transaction ID.

The minimum deposit on Sixer is just ৳100 — designed with new users in mind so you can get started without a large upfront amount.

Keep in mind that to qualify for the Welcome Bonus, you usually need to deposit a minimum amount (typically ৳500 or more). Check the bonus terms and conditions beforehand.

Get Direct Help

Live Chat

The fastest way to get help. We typically respond within 2 minutes.

Available 24/7
Email Support

For complex issues, email us with full details – we usually reply within 24 hours.

support@sixer.world
Callback Request

Leave your number and our team will get back to you.

9:00 AM – 11:00 PM
Your Information Is Safe

Sixer keeps your personal and payment information completely secure. We never share your data with third parties. Learn more: Privacy Policy।

Responsible Gaming

Play for fun. Use deposit limits and self-exclusion tools to stay in control. Learn More।

Still not resolved?

Sixer's live chat support is available 24/7. Chat in Bangla for fast, easy assistance.

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